Returns Policy
Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any defective item, we've made our returns simple:
- You can return your item within 28 days, including items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
- Items must be unused and in their original condition.
- Items must be returned with a valid order number or receipt.
- All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated or a refund to gift card has been selected).
- To initiate a return, please use the contact us button below, where Al will be happy to handle everything for you.
Missed the returns window?
We are unable to accept any items that have been returned outside of the time period above, or that are used or in an unsellable condition.
Our returns policy does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.